Frequently Asked Questions
Shipping How much is shipping? We offer free 1st class shipping on all US orders including Alaska, Hawaii & Puerto Rico. There are paid expedited shipping options available too. International rates depend on the location and size of the package.
Do you offer discreet shipping? Absolutely! Our items are shipped in brown boxes with no markings. Even the return name is discreet and simply listed as.
How do you ship and do you provide tracking?
We ship using USPS and provide tracking on all orders regardless of order size. You’ll receive an email once we print the shipping label that includes your tracking number.
Do I need to be home to receive my package?
No, you don’t. It is advised that you are at home for proper delivery.
When will my package ship?
We usually ship the next business day. or earlier.
I entered the wrong address.
What do I do? If your item has not shipped you can email us at [email protected] or TEXT us At 570-614-4594 with the updated address. If your package has already shipped we can’t update the address. If the package is sent back to us we’ll resend it to the correct address.
My package didn’t arrive?
First, check the tracking and see the status. If it’s still in transit just wait until the expected delivery date is shown in tracking. If it shows "delivered" in the tracking you’ll need to contact your local USPS. Also, make sure to look at the tracking details as USPS will sometimes add a note to where they left your package. In case a package is missing we must be notified within 3 days of when the package was marked as "delivered"
We are not affiliated with USPS so you’ll need to contact them for redelivery scheduling or tracking down packages.
Where do you ship from?
We stock and ship all of our items in our warehouse right outside Pennsylvania.
What if my item is damaged during shipping?
Although we package our items with great care there is still a slim chance that they may arrive damaged. We do offer Route shipping insurance on all packages. This protects packages from loss, theft, or damage during shipping. Just take a picture of the unused piece and email it to us within 3 days and we’ll send you a replacement.
When will my package arrive?
Since we stock all of our items in our warehouse and ship within 1 business day you’ll receive your item fast! 1st class shipping is usually between 3-5 business days after your item has been shipped. If you opt for priority shipping the delivery time is usually 2-3 days. These times are estimates and can’t be guaranteed due to unforeseen circumstances like weather, busy holidays, etc.
Do you ship internationally?
Yes, we do ship internationally. Shipping rates depend on the location and size of the package. There may be additional customs fees that you’ll have to pay based on the receiving country's guidelines. It is the responsibility of the purchaser to make sure items will clear your country's customs. We are not responsible for any packages that do not clear customs and we will not issue refunds unless the packages are sent back to us.
Returns / Exchanges
What is your return policy?
If for any reason you are unhappy with your purchase, please let us know. We accept returns or exchanges on any unused item within 14 days of purchase.
Do you accept returns on used products? No.
If the item has been used we will not issue any type of refund or exchange.
I received the wrong item, what do I do?
We try our very best to make sure all items are fulfilled correctly but if you received the wrong item let us know within 24 hours. Don’t use the item or we won’t be able to issue an exchange or refund. Once you contact us we’ll send you a pre-paid return label.
How can I contact you?
Feel free to email us at [email protected] or TEXT us at 570-614-4594.
How long before the refunded money is back in my account?
We’ll issue the refund once we’ve reviewed the product. After we issue the refund it usually takes 3-7 business days to be in your account but that depends on your bank or credit card company. If you don’t have the funds in your account after we issue the refund you’ll need to contact your bank or credit card company.
Do you warranty used items?
No, we don’t offer a warranty on any used items. The only items we warranty are items that arrived damaged. Send us a picture of the unused damaged piece within 3 days.
How do I return my order?
To return your order you’ll need to contact us using [email protected] or TEXT me at 570-614-4594 for an RA number. Then you can ship it back to use. Once we receive it and make sure it's in new unused condition on will issue the refund. Once we issue the refund it usually takes 3-7 business days for the bank to put the funds back.
General Questions
What payments do you accept? We accept Visa, MasterCard, American Express & Discover.
Where are you located?
We’re right outside of Pennsylvania.
My transactions were declined because of "AVS rejection", what does that mean?
AVS rejection is when the address you entered for the billing address is not the address that your credit card company/bank has on file. For example, if you moved recently and you haven’t updated your billing address with the credit card company and you’re entering your new address on the transaction that would cause it to be "AVS rejected". You would need to either A. contact your bank/credit card company and update your address or B. enter the billing address the credit card company has on file for the transaction. You can still have it shipped to a different address at checkout.
Also, for every failed attempt the bank puts a temporary hold on your account. This is just a hold and will go away usually in 1-2 business days.
There are multiple charges on my account.
For every declined charge you attempt, the bank puts a temporary hold on your account. This is just a temporary hold and is not charged. The bank will release the funds usually in 1-2 business days. *
Disclaimer:
These products are not for use by or sale to persons under the age of 21. The statements made regarding these products have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. The Federal Food, Drug, and Cosmetic Act requires this notice.